Frequently Asked Questions (FAQs)

1. What is Zerjama?

Zerjama is a fashion and intimate wear brand owned and operated by RIOE Business Private Limited. We offer a carefully curated collection of lingerie, innerwear, nightwear, swimwear, beachwear, shapewear, bodysuits, crochet fashion, and fashion accessories designed to combine comfort, quality, and style.

2. Who owns Zerjama?

Zerjama is owned and operated by RIOE Business Private Limited, an Indian company engaged in apparel manufacturing, sourcing, retail, and eCommerce.

3. Where is Zerjama located?

Our registered office is located at:

RIOE Business Private Limited
F3/6, Madanpur Khadar Extension Part III
New Delhi – 110076
India

4. What products does Zerjama offer?

Our collection includes:

Women's Lingerie
Men's Intimate Wear
Crossdresser Collections
Bras & Bralettes
Panties & Briefs
Bodysuits & Bodystockings
Babydolls & Chemises
Corsets & Bustiers
Nightwear & Sleepwear
Swimwear & Bikinis
Beachwear
Shapewear
Robes
Fashion Accessories
Crochet Fashion

We regularly expand our collection with new styles and categories.

5. Why should I choose Zerjama?

We are committed to providing quality products, secure online shopping, transparent policies, competitive pricing, and responsive customer support. Our goal is to make shopping for intimate wear simple, comfortable, and reliable.

6. Where does Zerjama currently deliver?

Zerjama currently delivers orders across India.

We are also working towards expanding our shipping services to selected international destinations in the future. Updates will be announced on our website once international shipping becomes available.

7. Is shopping on Zerjama secure?

Yes. We use secure technologies and trusted payment providers to help protect your personal information and payment transactions. We are committed to maintaining a safe and secure shopping experience for our customers.

8. How can I contact Zerjama?

You can contact our Customer Support Team using the details below:

Email: info@rioe.business

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)

For order-related enquiries, please include your Order Number to help us assist you more efficiently.

1. What materials are used in Zerjama products?

The materials used vary depending on the product category. Our collections may include cotton, lace, satin, microfiber, modal, power net, velvet, crochet yarn, and other suitable fabrics. The material used for each product is mentioned on its respective product page.

2. Are Zerjama products good quality?

Yes. Every product is selected with a focus on quality, comfort, fit, durability, and overall customer satisfaction. Products are reviewed before dispatch to help ensure they meet our quality standards.

3. Are all Zerjama products manufactured by your company?

Zerjama offers products developed through a combination of in-house manufacturing capabilities and carefully selected sourcing partners, depending on the product category. Every product is reviewed to ensure it meets our quality expectations before being offered to customers.

4. Are the product images real?

We make every effort to display clear and accurate product images. However, slight differences in colour, texture, or appearance may occur due to lighting conditions, photography, monitor settings, or device displays.

5. Will I receive exactly the same product shown in the pictures?

We strive to ensure that the delivered product closely matches the images and description displayed on our website. Minor variations in colour, texture, finishing, or packaging may occur depending on the manufacturing process and display settings.

6. Are product colours exactly the same as shown online?

Actual product colours may vary slightly due to screen resolution, monitor settings, lighting during photography, and device display differences.

7. What is included in the package?

The package contents vary depending on the product. Each product page clearly specifies what is included with your purchase. Please review the product description before placing your order.

8. Are your products inspected before dispatch?

Yes. Products are reviewed before dispatch to help ensure they meet our quality standards for appearance, packaging, and overall condition.

9. Do you regularly add new products?

Yes. We regularly introduce new styles, collections, and product categories. Visit our website frequently or subscribe to our newsletter to stay updated on new arrivals and exclusive offers.

10. What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your Order Number, clear photographs of the product, and images of the packaging. Our Customer Support Team will review your request and assist you with the next steps in accordance with our Return & Refund Policy.

1. How do I choose the correct size?

We recommend referring to the Size Guide available on each product page before placing your order. If you need additional assistance, our Customer Support Team will be happy to help.

2. What should I do if I am between two sizes?

If your measurements fall between two sizes, we generally recommend choosing the size that provides the most comfortable fit for your preference. You may also contact our Customer Support Team for guidance before placing your order.

3. Do all products follow the same sizing?

Sizing may vary slightly depending on the product category, design, or style. Please refer to the size information provided on the individual product page rather than assuming all products fit the same.

4. Do you provide a size chart?

Yes. Where applicable, a Size Guide is available on the product page to help you select the most suitable size.

5. What if I order the wrong size?

If you have ordered the wrong size, please contact us as soon as possible. If your order has not yet been processed or dispatched, we will do our best to assist with changes. Once the order has been shipped, our Return & Refund Policy will apply.

6. Are your products true to size?

Our products are designed according to the sizing information provided on each product page. We recommend checking the measurements carefully before placing your order.

7. Can I get help choosing the right size before placing my order?

Yes. If you are unsure about sizing, you can contact our Customer Support Team before placing your order. We will do our best to help you choose the most appropriate size based on the information you provide.

8. Do handmade or crochet products have slight size variations?

Where applicable, handcrafted or crochet products may have minor variations in measurements due to the nature of the production process. Such variations are generally minimal and do not affect the intended fit or usability.

9. How can I measure myself correctly?

For the best fit, use a soft measuring tape and compare your measurements with the Size Guide available on the product page. Taking accurate body measurements before ordering helps you choose the most suitable size.

10. Can I exchange a product because of size?

Size exchanges are subject to our Return & Refund Policy and the product category. For hygiene reasons, certain intimate wear products may not be eligible for exchange or return once delivered, unless they are defective, damaged, or incorrectly supplied. Please review our Return & Refund Policy before placing your order.

1. How do I place an order?

Shopping on Zerjama is simple:

Browse your favourite products.
Select the desired size and quantity.
Add the product to your cart.
Proceed to checkout.
Enter your shipping details.
Complete your payment using an available payment method.
Receive your order confirmation.

2. Do I need to create an account to place an order?

No. Where guest checkout is available, you can place an order without creating an account.

Creating an account allows you to manage your orders, save addresses, and enjoy a faster checkout experience.

3. How will I know that my order has been placed successfully?

Once your order is successfully placed, you will receive an order confirmation email or message containing your Order Number and purchase details.

4. What payment methods do you accept?

We accept secure online payments through authorised payment gateways.

The payment options available for your order will be displayed during checkout.

5. Is my payment information secure?

Yes. Payments are processed through trusted and secure payment providers. Zerjama does not store your complete debit card, credit card, UPI PIN, CVV, or online banking credentials on its own servers.

6. My payment failed but the amount was deducted. What should I do?

If your payment was deducted but your order was not confirmed, please contact our Customer Support Team with your payment reference details. We will coordinate with the payment provider to verify the transaction and assist you accordingly.

7. Can I modify my order after placing it?

If your order has not yet been processed or dispatched, we may be able to assist with changes. Please contact us as soon as possible after placing your order.

Once the order has been processed or shipped, modifications may no longer be possible.

8. Can I cancel my order?

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible. Please refer to our Return & Refund Policy for more information.

9. Can I use discount coupons while placing an order?

Yes. If a valid promotional code or discount coupon is available, you can apply it during checkout. Terms and conditions may apply to promotional offers.

10. Will I receive an invoice for my purchase?

Yes. A purchase invoice or order confirmation will be provided for eligible orders. Please retain it for future reference, warranty (if applicable), or customer support enquiries.

1. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery (COD) is available for selected PIN codes only.

COD availability depends on your delivery location and will be shown during checkout.

2. Is there any advance payment required for Cash on Delivery orders?

Yes. To help reduce fraudulent and unaccepted COD orders, Zerjama requires an upfront payment of 20% of the total order value for eligible Cash on Delivery orders.

The remaining 80% of the order amount is payable to the courier partner at the time of delivery.

3. Why do I need to pay 20% in advance for COD orders?

The advance payment helps us confirm genuine orders and cover a portion of the production, packaging, and shipping costs. This policy also helps reduce fake or refused Cash on Delivery orders.

4. Is the 20% advance payment refundable?

The advance payment forms part of your total order value.

If your order is cancelled or refunded in accordance with our Return & Refund Policy, the refund of the advance payment will be processed as applicable under that policy.

If a COD order is refused by the customer without a valid reason or returned due to an incorrect address or failed delivery attempts, the advance payment may be non-refundable to cover operational and shipping costs.

5. Can I convert my COD order to a prepaid order?

Yes. Before your order is dispatched, you may contact our Customer Support Team to request conversion from Cash on Delivery to a prepaid order, subject to payment confirmation.

6. How can I check if COD is available in my area?

Simply enter your delivery PIN code during checkout. If Cash on Delivery is available for your location, it will be displayed as one of the available payment options.

1. Where does Zerjama currently deliver?

Zerjama currently delivers orders across India.

We are working towards expanding our shipping services to selected international destinations in the future. Any updates regarding international shipping will be announced on our official website.

2. How long does it take to process an order?

Orders are generally processed within 2–4 Business Days after successful payment confirmation.

Processing times may be longer during festivals, public holidays, promotional events, or periods of high order volume.

3. How long will it take to receive my order?

Standard delivery within India usually takes 3–7 Business Days after dispatch.

Delivery timelines are estimates and may vary depending on your location, courier partner performance, weather conditions, or other circumstances beyond our control.

4. How much do you charge for shipping?

Shipping charges, if applicable, are calculated automatically during checkout based on the delivery location, package weight, package dimensions, and the selected shipping method.

Any applicable shipping charges will be displayed before payment is completed.

5. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via your registered email address or mobile number, where available.

You can use the provided tracking link to monitor your shipment.

6. What happens if my delivery is delayed?

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to courier operations, weather conditions, public holidays, government restrictions, or other unforeseen circumstances.

If your order is significantly delayed, please contact our Customer Support Team and we will assist you in tracking your shipment.

7. What should I do if I entered the wrong shipping address?

Please contact our Customer Support Team immediately.

If your order has not yet been processed or dispatched, we will do our best to update the shipping address.

Once an order has been shipped, address changes may no longer be possible.

8. What happens if I miss my delivery?

If a delivery attempt is unsuccessful, the courier partner may make additional delivery attempts based on their service policy.

If the shipment is returned to us due to unsuccessful delivery attempts or an incorrect address, additional shipping charges may apply before the order can be reshipped.

9. Can I change my delivery address after placing an order?

Address changes may be possible only before your order has been processed or dispatched.

Please contact Customer Support as soon as possible after placing your order.

10. Can I choose a preferred delivery date or time?

Currently, we are unable to guarantee specific delivery dates or time slots. Deliveries are carried out according to the schedule of our courier partners.

1. What is Zerjama's return policy?

Eligible products may be returned within 3 days of delivery, subject to the conditions mentioned in our Return & Refund Policy.

Products must be unused, unworn, unwashed, and returned with their original tags and packaging.

2. Which products are not eligible for return?

For hygiene and customer safety reasons, the following products are generally non-returnable unless they are damaged, defective, or incorrectly supplied:

Lingerie
Innerwear
Bras
Bralettes
Panties
Bodysuits
Bodystockings
Shapewear
Other intimate wear products

Please refer to our Return & Refund Policy for complete details.

3. How do I request a return?

To request a return, please contact our Customer Support Team at info@rioe.business within the applicable return period.

Please include:

Your Order Number
Reason for the return
Clear photographs of the product (if applicable)

Our team will review your request and provide further instructions.

4. What should I do if I receive a damaged, defective, or incorrect product?

Please notify us within 48 hours of delivery by emailing info@rioe.business.

Include:

Order Number
Clear photographs of the product
Images of the package
A brief description of the issue

After verification, we will assist you with a replacement, refund, or another suitable resolution, as applicable.

5. How long does it take to receive a refund?

Once the returned product is received and successfully inspected:

Inspection: 2–5 Business Days
Refund Processing: 5–10 Business Days

Additional time may be required by your bank or payment provider.

6. How will I receive my refund?

Approved refunds are generally processed to the original payment method used during purchase.

Where this is not possible, refunds may be processed through another suitable method in accordance with applicable laws and our Return & Refund Policy.

7. Who pays the return shipping charges?

Customers are generally responsible for return shipping costs unless the product received is damaged, defective, or incorrect due to our error.

8. Can I exchange a product?

Exchanges are available only for eligible cases such as:

Damaged products
Manufacturing defects
Incorrect products delivered

Exchange requests are subject to verification and product availability.

9. Can I cancel my order after it has been shipped?

Once an order has been dispatched, it generally cannot be cancelled.

If applicable, eligible returns will be handled in accordance with our Return & Refund Policy.

10. What happens if I refuse to accept a COD order?

If a Cash on Delivery (COD) order is refused without a valid reason or returned due to an incorrect address or repeated failed delivery attempts, the 20% advance payment may be non-refundable to cover production, packaging, shipping, and operational costs, as outlined in our policies.

1. Do I need to create an account to shop on Zerjama?

No. You can place an order as a guest where guest checkout is available.

Creating an account allows you to save your addresses, view your order history, and enjoy a faster checkout experience.

2. How do I create a Zerjama account?

Click on the Account or Sign Up option on our website, enter the required information, and follow the registration process to create your account.

3. I forgot my password. How can I reset it?

Click the Forgot Password link on the login page and follow the instructions sent to your registered email address to create a new password.

4. Can I update my account information?

Yes. After logging into your account, you can update your name, password, shipping addresses, and other account details from your account dashboard.

5. Is my personal information safe?

Yes. We take reasonable technical and organisational measures to help protect your personal information. Your data is handled in accordance with our Privacy Policy.

6. Do you store my payment information?

No. Zerjama does not store your complete debit card, credit card, UPI PIN, CVV, or online banking credentials.

Payments are securely processed through authorised payment service providers.

7. How do you use my personal information?

We use your information to:

Process and deliver your orders.
Provide customer support.
Send order updates and transactional communications.
Improve our website and services.
Comply with applicable legal requirements.

Please refer to our Privacy Policy for complete details.

8. Will my personal information be shared with third parties?

We do not sell your personal information.

Where necessary, limited information may be shared with trusted service providers such as payment gateways, courier partners, and technology providers solely for order fulfilment and business operations.

9. How can I stop receiving promotional emails?

You can unsubscribe from promotional emails by clicking the Unsubscribe link included in our marketing emails or by contacting our Customer Support Team.

Please note that you may still receive important transactional emails related to your orders.

10. How can I contact Customer Support?

If you need assistance regarding your order, products, payments, shipping, or any other enquiry, please contact us.

Email: info@rioe.business

Business Hours:

Monday – Saturday
10:00 AM – 6:00 PM (IST)

Please include your Order Number (if applicable) to help us assist you more efficiently.