Refund policy

Return & Refund Policy

Last Updated: June 2026

At Zerjama, we strive to provide premium-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We offer a 7-day return policy on eligible products. You have 7 days from the date of delivery to request a return.

Eligible for Return

The following items may be returned within 7 days if they are:

  • Unused, unworn, and unwashed

  • In their original condition

  • With all original tags, labels, and packaging intact

  • Free from stains, odors, damage, or alterations

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Lingerie

  • Innerwear

  • Panties

  • Bras

  • Bralettes

  • Bodysuits

  • Bodystockings

  • Intimate apparel

  • Opened or used personal wear products

  • Customized or personalized products

  • Gift cards

  • Clearance or final sale items

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order number

  • Clear photographs of the product

  • Images of the packaging

Email: info@rioe.business

Upon verification, we will arrange a replacement, refund, or store credit as applicable.

3. Return Request Process

To initiate a return:

  1. Email us at info@rioe.business

  2. Mention your order number and reason for return.

  3. Attach supporting photos if required.

  4. Wait for return authorization instructions from our support team.

Returns sent without prior approval may not be accepted.

4. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method.

Refund Processing Time

  • Inspection: 2–5 business days after receiving the return

  • Refund processing: 5–10 business days

  • Bank/payment provider processing may take additional time depending on the payment method used.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective, damaged, or if an incorrect item was delivered.

To request an exchange, contact info@rioe.business.

7. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return procedure, if eligible.

Please note that made-to-order products may not be eligible for cancellation once production has begun.

8. International Orders

For international orders:

  • Customers are responsible for any customs duties, taxes, or import charges imposed by their country.

  • Shipping fees, customs duties, and taxes are non-refundable.

  • Return shipping costs for international returns are the responsibility of the customer unless the product is defective or incorrectly supplied.

9. Non-Delivery Due to Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

10. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact:

Zerjama Customer Support
Email: info@rioe.business

We are committed to resolving all customer concerns fairly and promptly.