Privacy policy

Privacy Policy

Effective Date: June 2026
Last Updated: June 2026

Welcome to Zerjama, a brand owned and operated by RIOE Business Private Limited ("Zerjama", "we", "our", or "us"). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit www.zerjama.com, create an account, browse our website, purchase products, contact our customer support, or otherwise interact with our services.

Our goal is to provide a secure, transparent, and trustworthy shopping experience while complying with applicable privacy and data protection laws, including the Digital Personal Data Protection Act, 2023 (India), the General Data Protection Regulation (GDPR) where applicable, and other relevant privacy regulations.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1. Business Information

Legal Business Name
RIOE Business Private Limited

Brand Name
Zerjama

Business Type
Private Limited Company

Corporate Identification Number (CIN)
U80904DL2017PTC318363

GSTIN
07AAICR3235K1Z7

Registered Office

F3/6, Madanpur Khadar Extension Part III
New Delhi – 110076
India

Customer Support Email

support@zerjama.com

Customer Support Hours

Monday – Saturday
10:00 AM – 6:00 PM (IST)

2. Scope of this Privacy Policy

This Privacy Policy applies to all visitors, customers, registered users, and other individuals who interact with Zerjama through:

  • Our official website

  • Mobile devices

  • Customer support channels

  • Email communications

  • Marketing communications

  • Social media interactions

  • Online advertisements

  • Promotional campaigns

  • Any other services provided by Zerjama

This Privacy Policy does not apply to third-party websites, marketplaces, payment providers, or external platforms that operate under their own privacy policies.

3. Definitions

For the purposes of this Privacy Policy:

Personal Information means any information that identifies or can reasonably identify an individual.

Processing means collecting, recording, storing, organising, modifying, using, sharing, deleting, or otherwise handling personal information.

Customer means any individual who purchases products or uses our services.

Services means our website, products, applications, customer support, promotional activities, and related services.

Website means www.zerjama.com and any associated webpages operated by Zerjama.

4. Information We Collect

Depending on how you interact with Zerjama, we may collect different categories of personal information.

A. Identity Information

This may include:

  • Full Name

  • Username

  • Date of Birth (where voluntarily provided)

  • Gender (where voluntarily provided)

B. Contact Information

We may collect:

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

  • Country

  • State

  • Postal Code

C. Account Information

If you create an account, we may collect:

  • Login credentials

  • Encrypted password

  • Wishlist

  • Saved addresses

  • Shopping preferences

  • Communication preferences

  • Account activity

D. Order Information

When you purchase products, we collect information relating to:

  • Ordered products

  • Product quantity

  • Product size

  • Product colour

  • Order value

  • Discount codes

  • Shipping method

  • Delivery status

  • Returns

  • Exchanges

  • Refund requests

E. Payment Information

Payments are securely processed through authorised payment service providers.

Depending on the payment method used, payment processors may collect:

  • Transaction ID

  • Payment status

  • Payment method

  • Billing details

Important: Zerjama does not store your complete debit card number, credit card number, CVV, UPI PIN, internet banking credentials, or payment passwords on its own servers.

F. Device Information

When you access our website, certain technical information may be collected automatically, including:

  • IP Address

  • Browser type

  • Operating System

  • Device type

  • Screen resolution

  • Language preferences

  • Time zone

  • Network information

G. Usage Information

We may collect information about how you use our website, including:

  • Pages visited

  • Time spent on pages

  • Products viewed

  • Search queries

  • Click behaviour

  • Navigation patterns

  • Wishlist activity

  • Cart activity

  • Purchase history

H. Customer Support Information

When you contact us, we may collect:

  • Email correspondence

  • Chat conversations

  • Call records (where applicable)

  • Support tickets

  • Complaint details

  • Images or documents voluntarily shared with us for issue resolution

5. How We Collect Your Information

We collect personal information through various methods, including:

Information You Provide Directly

You may voluntarily provide information when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact Customer Support

  • Submit a review

  • Participate in surveys or promotions

  • Join loyalty or referral programs

Information Collected Automatically

Certain information is collected automatically through technologies such as:

  • Cookies

  • Pixels

  • Web beacons

  • Log files

  • Analytics tools

These technologies help us understand how visitors use our website and improve user experience.

Information from Third Parties

We may receive information from trusted third parties, including:

  • Shopify

  • Payment gateway providers

  • Courier and logistics partners

  • Marketing platforms

  • Fraud prevention providers

  • Analytics providers

Such information is used only for legitimate business purposes and in accordance with applicable laws.

6. How We Use Your Personal Information

We use your information for legitimate business purposes, including:

Order Processing

To:

  • Process purchases

  • Confirm orders

  • Arrange shipping

  • Track deliveries

  • Process returns

  • Process exchanges

  • Process refunds

Customer Support

To:

  • Respond to enquiries

  • Resolve complaints

  • Verify customer identity

  • Provide post-purchase assistance

Website Improvement

To:

  • Improve website performance

  • Enhance user experience

  • Optimise website functionality

  • Analyse customer behaviour

  • Improve product recommendations

Security & Fraud Prevention

We use information to:

  • Detect fraudulent transactions

  • Prevent unauthorised access

  • Protect customer accounts

  • Reduce payment fraud

  • Maintain website security

Marketing Communications

With your consent and where permitted by law, we may send:

  • New product announcements

  • Promotional offers

  • Discount notifications

  • Cart reminders

  • Newsletter updates

  • Special event announcements

You may unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in our emails or by contacting our Customer Support Team.

Legal & Regulatory Compliance

We may process your information where necessary to:

  • Comply with applicable laws

  • Meet tax and accounting obligations

  • Respond to lawful government requests

  • Resolve disputes

  • Enforce our Terms of Service and other policies

  • Protect our legal rights and interests

7. Cookies & Similar Technologies

To provide a better browsing experience and improve our services, Zerjama uses cookies and similar technologies such as web beacons, pixels, tags, and local storage.

These technologies help us:

  • Remember your preferences and settings.

  • Keep you signed in to your account.

  • Maintain your shopping cart.

  • Improve website performance.

  • Understand how visitors interact with our website.

  • Measure advertising effectiveness.

  • Personalise product recommendations.

  • Prevent fraudulent activity.

Depending on your browser settings, you may choose to block or disable cookies. However, some features of our website may not function properly if cookies are disabled.

8. Analytics & Performance Tools

To understand how visitors use our website and improve customer experience, we may use analytics services provided by trusted third-party providers.

These services may collect information such as:

  • Device information

  • Browser type

  • Pages visited

  • Time spent on pages

  • Referral sources

  • User interactions

  • Conversion events

Analytics data is generally collected in an aggregated or pseudonymised manner and is used solely for improving our website, products, and services.

9. Advertising & Marketing Technologies

To promote our products and improve advertising performance, we may use advertising technologies offered by trusted partners.

These technologies may help us:

  • Display relevant advertisements.

  • Measure campaign performance.

  • Understand customer interests.

  • Deliver personalised product recommendations.

  • Conduct remarketing campaigns.

  • Measure conversions.

Advertising technologies may use cookies, pixels, device identifiers, or similar technologies to improve advertising relevance.

Where required by applicable law, we obtain your consent before using advertising cookies.

10. Payment Processing

Payments made on Zerjama are processed through secure and authorised payment service providers.

Depending on your selected payment method, payment providers may collect and process:

  • Payment confirmation

  • Transaction reference numbers

  • Billing information

  • Payment status

  • Fraud prevention information

For your security, Zerjama does not store:

  • Credit card numbers

  • Debit card numbers

  • CVV numbers

  • UPI PINs

  • Internet banking passwords

  • One-Time Passwords (OTPs)

Payment information is handled in accordance with the privacy policies of the respective payment providers.

11. Shipping & Logistics Partners

To fulfil your orders efficiently, we may share necessary shipping information with our authorised logistics and courier partners.

Information shared may include:

  • Customer name

  • Shipping address

  • Contact number

  • Order number

  • Package details

This information is shared solely for order fulfilment, delivery, tracking, returns, or customer support purposes.

Our logistics partners are expected to process your information responsibly and in accordance with applicable privacy laws.

12. Sharing of Personal Information

We may share your personal information only where necessary and for legitimate business purposes.

This may include sharing information with:

Technology Providers

To operate and maintain our website.

Payment Service Providers

To process secure payments.

Courier & Logistics Partners

To fulfil and deliver your orders.

Customer Support Providers

To provide customer assistance.

Marketing Partners

To deliver marketing communications and measure advertising performance.

Fraud Prevention Services

To detect, investigate, and prevent fraudulent or unlawful activities.

Government Authorities

Where required by applicable law, court order, or lawful request.

We do not sell your personal information to third parties.

13. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

Examples include:

  • Payment providers

  • Courier partners

  • Social media platforms

  • Analytics providers

  • Advertising partners

These third-party services operate independently and maintain their own privacy policies.

We encourage you to review their privacy policies before providing any personal information.

Zerjama is not responsible for the privacy practices or content of third-party websites or services.

14. Shopify Services

Our online store is hosted on Shopify.

Shopify provides the eCommerce infrastructure that enables us to:

  • Display products

  • Process orders

  • Manage customer accounts

  • Process payments

  • Maintain website security

  • Improve website performance

Information collected through Shopify is processed in accordance with Shopify's own Privacy Policy.

For more information, please visit Shopify's Privacy Policy available on their official website.

15. International Data Transfers

As part of operating an international eCommerce business, your personal information may be processed or stored in countries outside your country of residence.

Whenever personal information is transferred internationally, we take reasonable measures to ensure that appropriate safeguards are in place to protect your information.

These safeguards may include:

  • Contractual protections.

  • Security measures.

  • Access controls.

  • Compliance with applicable data protection laws.

16. Data Accuracy

We encourage customers to keep their personal information accurate and up to date.

You may update your account information by logging into your customer account or by contacting our Customer Support Team.

Accurate information helps us process orders efficiently and provide better customer service.

17. Data Minimisation

We collect only the personal information that is reasonably necessary to:

  • Provide our products and services.

  • Fulfil customer orders.

  • Improve website performance.

  • Comply with legal obligations.

  • Protect our legitimate business interests.

We do not intentionally collect unnecessary personal information.

18. Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, financing transaction, or similar business event, customer information may be transferred as part of the business assets, subject to applicable privacy laws.

Any successor organisation will continue to protect your information in accordance with this Privacy Policy or provide appropriate notice if material changes are made.

19. Automated Decision-Making

Certain automated systems may be used to:

  • Detect fraudulent transactions.

  • Prevent payment abuse.

  • Improve website security.

  • Recommend products.

  • Personalise customer experience.

These systems assist our operations but do not make legally binding decisions about customers without appropriate human oversight where required by applicable law.

20. Data Security

Protecting your personal information is important to us. We implement reasonable administrative, technical, and physical safeguards to help protect your information against unauthorized access, alteration, disclosure, misuse, or destruction.

Our security measures may include:

  • SSL (Secure Socket Layer) encryption

  • Secure payment processing

  • Access controls and authentication

  • Firewall and network security

  • Regular software and security updates

  • Fraud detection and monitoring

  • Restricted access to personal information

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We encourage customers to use strong passwords and keep their account credentials confidential.

21. Data Retention

We retain personal information only for as long as necessary to:

  • Process and fulfil your orders.

  • Provide customer support.

  • Maintain your customer account.

  • Comply with legal, tax, and accounting obligations.

  • Resolve disputes.

  • Enforce our Terms of Service and other policies.

  • Detect and prevent fraud.

When personal information is no longer required, we will securely delete, anonymise, or dispose of it in accordance with applicable laws.

22. Your Privacy Rights

Depending on your country of residence and applicable laws, you may have the following rights:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where legally permissible.

  • Withdraw consent where processing is based on your consent.

  • Request restriction of certain processing activities.

  • Object to processing where permitted by law.

  • Request a copy of your personal information in a portable format where applicable.

  • Opt out of receiving promotional communications.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

We may need to verify your identity before processing your request.

23. Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age or the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent where required, we will take reasonable steps to delete such information promptly.

Parents or legal guardians who believe that a child has provided personal information may contact us for assistance.

24. Complaints

If you have any concerns regarding how we collect, process, or protect your personal information, we encourage you to contact us first so that we have an opportunity to resolve your concerns.

Where applicable under local law, you may also have the right to lodge a complaint with the appropriate data protection or regulatory authority in your jurisdiction.

25. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in applicable laws or regulations.

  • Changes to our products or services.

  • Changes in our business operations.

  • Improvements to our privacy practices.

The revised Privacy Policy will be published on this page with an updated "Last Updated" date.

Your continued use of our website after any changes become effective constitutes your acceptance of the updated Privacy Policy.

26. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us.

Legal Business Name
RIOE Business Private Limited

Brand Name
Zerjama

Corporate Identification Number (CIN)
U80904DL2017PTC318363

GSTIN
07AAICR3235K1Z7

Registered Office

F3/6, Madanpur Khadar Extension Part III
New Delhi – 110076
India

Customer Support Email

support@zerjama.com

Customer Support Hours

Monday – Saturday
10:00 AM – 6:00 PM (IST)

We will make reasonable efforts to respond to privacy-related requests and enquiries within a reasonable timeframe.

27. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Where required by applicable law, additional rights available to individuals in other jurisdictions shall continue to apply.

Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India, unless otherwise required by applicable law.

28. Consent

By accessing or using Zerjama's website, creating an account, placing an order, subscribing to communications, or otherwise interacting with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Where required by applicable law, we will obtain your consent before collecting or processing personal information for specific purposes.

You may withdraw your consent at any time where such processing is based solely on your consent, subject to legal or contractual restrictions.

29. Final Statement

At Zerjama, protecting customer privacy is an important part of our commitment to providing a safe, secure, and transparent online shopping experience.

We continuously review and improve our privacy practices to ensure that your personal information is handled responsibly and in accordance with applicable laws and recognised industry standards.

Thank you for choosing Zerjama.