Shipping policy

Shipping Policy

Last Updated: June 2026

At Zerjama, a brand owned and operated by RIOE Business Private Limited, we are committed to delivering your orders safely, securely, and efficiently. Please read this Shipping Policy carefully before placing an order.

1. Order Processing

Most Zerjama products are carefully prepared before dispatch to ensure quality.

Orders are generally processed within 2–4 Business Days after successful payment confirmation.
Processing times may be longer during sales, festive seasons, holidays, or periods of exceptionally high order volume.
Orders are processed only on Business Days (Monday–Saturday). Orders are not processed on Sundays or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email and tracking details, where available.

2. Shipping Coverage

Zerjama currently ships across India.

At present, international shipping is not available through our website.

We are actively working towards expanding our shipping services to selected international destinations in the future. Updates regarding international shipping will be announced on our official website once available.

3. Estimated Delivery Time

Within India

Standard Delivery: 3–7 Business Days

Delivery timelines are estimates and may vary depending on:

Delivery location
Courier partner performance
Weather conditions
Public holidays
Government restrictions
Remote serviceable areas
Other circumstances beyond our reasonable control

While we strive to deliver every order on time, delivery dates cannot be guaranteed.

4. Shipping Charges

Free shipping on all orders above ₹999/- within India.

Shipping charges, if applicable, are calculated automatically during checkout based on:

Delivery location
Package weight
Package dimensions
Shipping method selected

Applicable shipping charges will be displayed before payment is completed.

Any promotional offers relating to shipping will be displayed during checkout where applicable.

5. Order Tracking

After your order has been dispatched, tracking information will be sent to your registered email address or mobile number, where available.

Customers may track their shipment using the tracking link provided after dispatch.

6. Incorrect Address & Failed Delivery

Customers are responsible for providing complete and accurate shipping information.

If an order is returned due to:

Incorrect or incomplete shipping address
Customer unavailable during delivery
Multiple failed delivery attempts
Refusal to accept delivery without a valid reason

Additional shipping or handling charges may apply before the order can be reshipped.

Shipping charges are generally non-refundable in such cases.

7. Lost or Delayed Shipments

If your shipment appears delayed or cannot be located, please contact us at:

Email: support@zerjama.com

We will coordinate with the courier partner to investigate the shipment and keep you informed throughout the process.

Although we will make every reasonable effort to assist, courier transit times remain outside our direct control.

8. Damaged Packages

If your package arrives damaged:

Inspect the package immediately upon delivery.
Do not discard the packaging.
Take clear photographs of the package and the product.
Contact us within 48 hours of delivery.
Include your Order Number along with supporting photographs.

Claims submitted after 48 hours may not be eligible for replacement or resolution.

9. Split Shipments

Where necessary, products within the same order may be dispatched separately due to:

Product availability
Packaging requirements
Operational reasons

Where multiple shipments are created, separate tracking details will be provided whenever available.

10. Shipping Restrictions

We reserve the right to refuse or cancel shipment to locations where:

Delivery services are unavailable.
Delivery is restricted by applicable law.
Delivery is considered unsafe or impractical.
Force majeure events affect courier operations.

Customers will be notified if an order cannot be delivered.

11. Delivery Responsibility

Risk of loss and ownership of products passes to the customer upon successful delivery to the shipping address provided during checkout.

Customers should inspect their order upon delivery and notify us promptly of any visible damage, missing items, or discrepancies.

12. Force Majeure

Delivery schedules may be affected by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government restrictions
Labour strikes
Transportation disruptions
Technical failures
Internet outages
Other unforeseen events

In such situations, delivery timelines may be extended without liability.

13. Future International Shipping

As Zerjama continues to grow, we plan to introduce international shipping to selected countries.

International shipping services, delivery timelines, shipping charges, customs duties, taxes, and related policies will be published on this website once those services become available.