Terms of service

Last Updated: June 2026

Welcome to Zerjama, a brand owned and operated by RIOE Business Private Limited ("Company", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of the Zerjama website, products, and services.

By accessing or using our website, placing an order, or purchasing any product, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue the use of our website.

1. Company Information

Legal Business Name:
RIOE Business Private Limited

Brand Name:
Zerjama

CIN:
U80904DL2017PTC318363

GSTIN:
07AAICR3235K1Z7

PAN:
AAICR3235K

Registered Office:
F3/6, Madanpur Khadar Extension Part III
New Delhi – 110076
India

Customer Support Email:
support@zerjama.com

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
The information you provide is accurate, complete, and up to date.

3. Products

Zerjama offers fashion apparel and intimate wear, including but not limited to:

Lingerie
Innerwear
Nightwear
Swimwear
Beachwear
Bodysuits
Shapewear
Crochet Fashion
Fashion Accessories

Product availability is subject to change without prior notice.

We reserve the right to discontinue or modify products at any time.

Product photographs are provided for illustration purposes. Slight variations in colour, texture, or appearance may occur due to screen settings, lighting conditions, or production variations.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

Applicable taxes and shipping charges will be displayed during checkout where applicable.

If a pricing or technical error occurs, we reserve the right to cancel or refuse the affected order and issue an appropriate refund where payment has already been received.

5. Payments

We accept payment methods made available during checkout through authorised payment gateways.

Orders will only be processed after successful payment authorisation unless Cash on Delivery (COD) is offered and selected.

We do not store your payment card details. Payment information is securely processed by our payment service providers.

6. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

Refuse any order.
Cancel an order.
Verify payment details.
Request additional customer information.
Limit purchase quantities.

If an order cannot be fulfilled after payment has been received, an appropriate refund will be processed.

7. Shipping & Delivery

Shipping is governed by our separate Shipping Policy.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery may be affected by courier delays, weather conditions, public holidays, government restrictions, or other circumstances beyond our reasonable control.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Certain categories, including intimate wear and hygiene-sensitive products, may not be eligible for return except where required under applicable law or where the product is defective, damaged, or incorrectly supplied.

Please review our Return & Refund Policy before placing an order.

9. User Accounts

If you create an account on Zerjama, you are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting unauthorised access to your account.
All activities carried out using your account.

Please notify us immediately if you suspect unauthorised access.

10. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorised access to our systems.
Upload malicious software or harmful code.
Copy or misuse website content.
Interfere with the normal operation of the website.
Submit false or misleading information.

Violation of these Terms may result in suspension or permanent restriction of access.

11. Intellectual Property

All content available on Zerjama, including but not limited to:

Logos
Product photographs
Videos
Graphics
Text
Website design
Product descriptions
Brand assets

is the intellectual property of Zerjama and/or RIOE Business Private Limited and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.

12. Promotions & Discount Codes

Promotional offers, discount codes, and coupons:

Cannot be exchanged for cash.
May have expiry dates.
May be withdrawn without prior notice.
May not be combined with other offers unless specifically stated.

We reserve the right to cancel promotions in cases of misuse or technical errors.

13. Electronic Communications

By using our website or communicating with us electronically, you consent to receive communications from Zerjama through email, SMS, WhatsApp, or other available electronic channels regarding your orders, account, customer support, and promotional updates (subject to your marketing preferences).

14. Third-Party Services

Our website may integrate with third-party service providers including:

Payment gateways
Courier partners
Analytics providers
Marketing platforms

We are not responsible for the policies or services provided by these independent third parties.

15. Limitation of Liability

To the fullest extent permitted by law, Zerjama and RIOE Business Private Limited shall not be liable for any:

Indirect damages
Consequential damages
Incidental damages
Loss of profits
Business interruption
Loss of data

arising from the use of this website or the purchase of products, except where liability cannot legally be excluded.

16. Disclaimer

All products and services are provided on an "as available" and "as is" basis.

While we strive to provide accurate information, we do not warrant that:

Product descriptions are completely error-free.
The website will always operate without interruption.
All information will remain continuously updated.

17. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

18. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Labour disputes
Government restrictions
Transportation disruptions
Internet outages
Technical failures

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, Delhi, India.

20. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website, constitute the entire agreement between Zerjama and the customer regarding the use of our website and services.