Terms of Service

Last Updated: June 2026

Welcome to Zerjama. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Company Information

Zerjama is operated by RIOE Business Private Limited.

Registered Address:
F3/6, Madanpur Khader Extension Part III,
New Delhi – 110076, India

Email: info@rioe.business

2. Eligibility

By using this website, you represent that:

• You are at least 18 years of age or have permission from a parent or legal guardian.

• You have the legal capacity to enter into binding agreements.

• All information provided by you is accurate and complete.

3. Products and Services

Zerjama specializes in premium handmade apparel, lingerie, beachwear, crochet fashion, and related products.

We reserve the right to:

• Modify or discontinue any product without notice.

• Limit quantities available for purchase.

• Refuse service or cancel orders at our discretion.

Product images are for illustrative purposes only. Actual colors, textures, and designs may vary slightly due to screen settings and handcrafted production processes.

4. Pricing and Payments

All prices displayed on the website are subject to change without prior notice.

We accept payment through approved payment gateways available during checkout.

By placing an order, you authorize us to charge the selected payment method for the full order amount, including applicable taxes, shipping charges, and duties where applicable.

5. Order Acceptance

After placing an order, you will receive an order confirmation email.

Receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to:

• Refuse or cancel any order.

• Verify payment information.

• Request additional information before processing an order.

6. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

Zerjama shall not be liable for delays caused by:

• Customs clearance procedures

• Courier service interruptions

• Natural disasters

• Government actions

• Events beyond our reasonable control

Risk of loss and ownership of products pass to the customer upon delivery.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

For hygiene reasons, lingerie, innerwear, panties, bras, bralettes, bodysuits, bodystockings, and intimate apparel are generally non-returnable unless received damaged, defective, or incorrect.

8. Intellectual Property

All content on this website, including but not limited to:

• Logos

• Product images

• Graphics

• Text

• Videos

• Designs

• Branding

is the exclusive property of Zerjama and/or RIOE Business Private Limited.

Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

9. User Conduct

You agree not to:

• Use the website for unlawful purposes.

• Submit false or misleading information.

• Attempt to gain unauthorized access to our systems.

• Interfere with website functionality.

• Upload malicious software, viruses, or harmful code.

Violation of these Terms may result in suspension or termination of access.

10. Account Responsibility

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account credentials.

• Restricting access to your account.

• All activities conducted under your account.

Please notify us immediately of any unauthorized use.

11. Limitation of Liability

To the maximum extent permitted by law, Zerjama and RIOE Business Private Limited shall not be liable for:

• Indirect damages

• Consequential damages

• Incidental damages

• Loss of profits

• Loss of business opportunities

• Data loss

arising from the use of our website, products, or services.

12. Disclaimer

All products and services are provided on an "as is" and "as available" basis.

We make no warranties, express or implied, regarding:

• Product availability

• Website performance

• Accuracy of information

• Uninterrupted service

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

14. International Customers

Customers are responsible for complying with local laws and regulations regarding imports.

Any customs duties, import taxes, or related charges imposed by the destination country are the responsibility of the customer.

15. Force Majeure

We shall not be held liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, labor disputes, transportation disruptions, government actions, or internet service interruptions.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

17. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective immediately upon posting on this website.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Zerjama
RIOE Business Private Limited
Email: info@rioe.business